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David Luckhardt
920 32nd St, Richmond, CA, 94804,
cell 510.604.8203, hm 510.233.5065

Objective: Customer Services, Network Admin, Macintosh Guru


  • Demonstrated ability to manage technicians, vendors and projects effectively

  • Knowledgeable in HTML coding and website development

  • Proven background in wireless testing, LAN design and installation

  • Adept in software support, installation and troubleshooting

  • Skilled Customer Service via email, phone or in person

  • 18 years experience as Macintosh analyst and contractor

  • Professional Experience

    NASA AMES, Mountain View, USA Jan. 09 - present
    Lockheed Martin Desktop Support: Via Apex Systems consulting contract.
    Support 2000+ local NASA clients in all aspects of Windows and Macintosh networking, software & hardware issues.
    Remote management via SSH, use Remedy ticket tracking system.

    LEAPFROG ENTERPRISES, Emeryville, USA July 04 - Dec. 08
    Desktop Specialist: Responsible for 150+ Leapfrog Macintosh systems, including QA,
    Animation, Graphics and Audio groups. Support corporate clients in all aspects of WIN2k/98/XP
    and Macintosh networking, repair, software & hardware issues. Projects include Active Directory
    troubleshooting, Adobe CS3 migration, developing enterprise-wide OS builds,
    and extensive documentation for the helpdesk's Trackit Solutions knowledgebase.

    ROSAI GROUP, INC. (Contractor), San Francisco, USA June 03 - July 04
    Mac Systems Engineer: Did Apple Warranty repair work at customer sites and Rosai shop.
    Supported corporate and individual clients in all aspects of Macintosh networking, repair,
    software & hardware issues. Specialize in OS9 -> OSX migration and wireless.

    THORNE ENTERPRISES (Self-employed), USA Sept. 01 - Jan. 05
    Network & Web Design: Design and code various client websites, Photoshop work for
    portrait studio in Stockton, plus sub-contracting for

    FARALLON / PROXIM, San Leandro, USA Oct. 98 - July 01
    Sr. Hardware QA Engineer: Designed html interface for products. Tested products
    including Gigabit Ethernet cards, hubs, switches and routers. Specialized in 802.11b and HomeRF
    wireless cards, access points, cross-platform and protocol compatibility. Designed wireless distance
    and throughput testbed. Pioneered SmartBits network simulator test equipment purchase. Wrote
    procedures and white papers.

    PEACHPIT PRESS (Contractor), Berkeley, USA Feb. 98 - Oct. 98
    Network Administrator: Supported 40+ users in high-tech publishing firm, delivered new
    G3 systems plus complete network redesign and server installs. Intensive work with design and
    prepress software. Projects completed: Remote WAN access, network Retrospect backups, nine
    servers and new Cisco switches installed.

    MCCLELLAN & SMITH (Contractor) Honolulu, USA. Sept. - Oct. 97
    Network designer and Webmaster: Designed and installed Mac Ethernet LAN, built website,
    configured email, SMTP servers and internet router.

    CHARLES SCHWAB (Contractor), San Francisco, USA. Nov. 96 - July 97
    Macintosh Systems Administrator: Working with a 3-person team to support 250+ Mac
    desktop computers for the San Francisco SITE IS division. Duties include managing
    WAN IP addresses, testing and implementation of cross-platform (NT, WIN95 and MacOS)
    email and LAN-management software, configuration and delivery of many new Mac
    high-end graphic computers to Design/Publishing groups, installation and support of
    various network servers and applications, and support for various
    inter/intranet development teams.

    TRANSAX /EQUIFAX EUROPE, Birmingham, England, Apr. 95 - Sept. 96
    IS Network Manager: Manage staff of six network techs who support a mixed Macintosh &
    PC WAN with sites in Scotland, London, B'ham, Paris, Australia and New Zealand.
    Responsible for all microcomputer software and hardware, eight Novell 3.1.2 servers,
    QuickMail PO's at four sites and remote access at others, AT&T Internet gateways, direct
    Internet access for multiple users, Transax and Vivat Web homepages. Support over 350
    users worldwide, linked by Kilostream, ISDN and dial-up connections to ICL mainframe,
    UNIX and Novell systems in Birmingham, UK and Adelaide, Australia. Focus on
    Internet/Web presence, including interactive WWW homepages, and remote worldwide
    email access for travelling execs. Designed/delivered LANs for offices in Paris, London,
    and Worcester. Participated in Change Control and Reengineering efforts by Equifax.

    CAL STATE AUTOMOBILE ASSOCIATION, San Francisco, USA July 92 - Mar. 95
    Technical Support Analyst: Wide-ranging position encompassing responsibility for a 250-
    user Macintosh LAN. Set up and maintain servers for Email, fileshareing, and printing.
    Proposed, implemented and supported remote and onsite messaging for both Windows and
    Mac users in numerous offices in three states. Supported desktop publishing of montlhy
    Motorland magazine, including modem transmission of files to publisher, as well as various
    smaller in-house publications and CSAA's Graphics and Cartographics units. Worked with
    Novell 4.x and IBM LAN server and OS/2 LAN server on Token Ring LAN for 5000 PC
    users. Heavily involved in Reengineering planning for IS Division and Change Control.

    BRANDON SYSTEMS CORP, Foster City, USA Dec. 91 - July 92
    MIS Support: Upgraded, repaired, installed and networked parts of Applied BioSystem's
    1500-user Mac and PC LAN-WAN. Did software and hardware troubleshooting,
    specializing in Mac System 7 upgrades. Some Ethernet LAN wiring and controller work.

    WELLS FARGO, San Francisco, USA Nov. 84 - Jan. 91
    Operations Analyst/Tech Writer: Wrote and updated procedures for Well's ATM banking
    center, including Tandem tape libraries and Macintosh peripherials. Managed datacenter
    Change Control, and authored quarterly reports and proposals for the Operations Analysis
    group, including downsizing Email to microcomputer LAN from mainframe terminal
    systems. Trained in both Tandem and IBM systems.


    University of California Santa Barbara, BA degree in Law & Society (pre-law),
    3.75 GPA, Dean's List Scholar, graduated Cum Laude.

    Technical Qualifications

    Operating Systems -

    Mainframe: Tandem, IBM (3270 & AS 400), ICL (English 3270-like system)
    Servers: Novell 3.12 & 4, limited UNIX firewall systems, Shiva & Gator modem servers
    Microcomputers: MacintoshOS, WIN XP and Vista
    LAN/WAN: Ethernet, Token Ring, TCP/IP, IPX, IBM LanManager, HTML

    Software -

    Win XP & MacOS: Microsoft Office and Explorer, Netscape, Adobe Acrobat, various
    email packages including MS Outlook and Entourage, cc:Mail, Eudora Pro, and QuickMail.
    MacOS specific: Adobe PageMaker, Illustrator, Photoshop, PageMill, Retrospect Remote,
    Timbuktu Pro, HyperCard, Claris Emailer and FileMaker Pro, Quicken, and many
    smaller applications.

    Hardware -

    IBM portables, NCR microchannel PCs, all Macintosh computers including PCI-bus models,
    most current Compaq desktop, portables and mid-size servers. Also most Apple and
    HP laser printers and scanners, including current color printers.

    Managerial Skills -

    Demonstrated ability to manage technicians and analysts effectively. Just completed
    development of WAN systems involving hiring, training and managing of remote and
    off-hour international staff in England, France, Ireland, New Zealand and Australia.
    Knowledgeable in Website development and Internet systems, including working with
    senior management to meet both corporate Marketing goals and still keep systems security
    and IS deliveries under control. Dealt with various ISP's to set up domain and ISDN
    links to WAN.
    Skilled in various email products including MS Outlook and Entourage, QuickMail, and cc:Mail. Completed
    complete migration on international WAN from MS Mail to QuickMail, including
    negotiations with all management teams, design and delivery of in-house training, and
    reasonable firewall requirements.

    Email David

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