920 32nd St, Richmond, CA, 94804,
cell 510.604.8203, hm 510.233.5065
Objective: Customer Services, Network Admin, Macintosh
|Demonstrated ability to manage technicians, vendors and projects effectively
Knowledgeable in HTML coding and website development
Proven background in wireless testing, LAN design and installation
Adept in software support, installation and troubleshooting
Skilled Customer Service via email, phone or in person
18 years experience as Macintosh analyst and contractor
NASA AMES, Mountain View, USA Jan. 09 - present
Lockheed Martin Desktop Support: Via Apex Systems consulting contract.
Support 2000+ local NASA clients in all aspects of Windows and Macintosh networking, software & hardware issues.
Remote management via SSH, use Remedy ticket tracking system.
LEAPFROG ENTERPRISES, Emeryville, USA July 04 - Dec. 08
Desktop Specialist: Responsible for 150+ Leapfrog Macintosh systems, including QA,
Animation, Graphics and Audio groups. Support corporate clients in all aspects of WIN2k/98/XP
and Macintosh networking, repair, software & hardware issues. Projects include Active Directory
troubleshooting, Adobe CS3 migration, developing enterprise-wide OS builds,
and extensive documentation for the helpdesk's Trackit Solutions knowledgebase.
ROSAI GROUP, INC. (Contractor), San Francisco, USA June 03 - July 04
Mac Systems Engineer: Did Apple Warranty repair work at customer sites and Rosai shop.
Supported corporate and individual clients in all aspects of Macintosh networking, repair,
software & hardware issues. Specialize in OS9 -> OSX migration and wireless.
THORNE ENTERPRISES (Self-employed), USA Sept. 01 - Jan. 05
Network & Web Design: Design and code various client websites, Photoshop work for
portrait studio in Stockton, plus sub-contracting for PaperMachete.com.
FARALLON / PROXIM, San Leandro, USA Oct. 98 - July 01
Sr. Hardware QA Engineer: Designed html interface for products. Tested products
including Gigabit Ethernet cards, hubs, switches and routers. Specialized in 802.11b and HomeRF
wireless cards, access points, cross-platform and protocol compatibility. Designed wireless distance
and throughput testbed. Pioneered SmartBits network simulator test equipment purchase. Wrote
procedures and white papers.
PEACHPIT PRESS (Contractor), Berkeley, USA Feb. 98 - Oct. 98
Network Administrator: Supported 40+ users in high-tech publishing firm, delivered new
G3 systems plus complete network redesign and server installs. Intensive work with design and
prepress software. Projects completed: Remote WAN access, network Retrospect backups, nine
servers and new Cisco switches installed.
MCCLELLAN & SMITH (Contractor) Honolulu, USA. Sept. - Oct. 97
Network designer and Webmaster: Designed and installed Mac Ethernet LAN, built website,
configured email, SMTP servers and internet router.
CHARLES SCHWAB (Contractor), San Francisco, USA. Nov. 96 - July 97
Macintosh Systems Administrator: Working with a 3-person team to support 250+ Mac
desktop computers for the San Francisco SITE IS division. Duties include managing
WAN IP addresses, testing and implementation of cross-platform (NT, WIN95 and MacOS)
email and LAN-management software, configuration and delivery of many new Mac
high-end graphic computers to Design/Publishing groups, installation and support of
various network servers and applications, and support for various
inter/intranet development teams.
TRANSAX /EQUIFAX EUROPE, Birmingham, England, Apr. 95 - Sept. 96
IS Network Manager: Manage staff of six network techs who support a mixed
PC WAN with sites in Scotland, London, B'ham, Paris, Australia and New Zealand.
Responsible for all microcomputer software and hardware, eight Novell 3.1.2
QuickMail PO's at four sites and remote access at others, AT&T Internet
Internet access for multiple users, Transax and Vivat Web homepages. Support
users worldwide, linked by Kilostream, ISDN and dial-up connections to ICL
UNIX and Novell systems in Birmingham, UK and Adelaide, Australia. Focus
Internet/Web presence, including interactive WWW homepages, and remote worldwide
email access for travelling execs. Designed/delivered LANs for offices in
and Worcester. Participated in Change Control and Reengineering efforts
CAL STATE AUTOMOBILE ASSOCIATION, San Francisco, USA July 92 - Mar. 95
Technical Support Analyst: Wide-ranging position encompassing responsibility
for a 250-
user Macintosh LAN. Set up and maintain servers for Email, fileshareing,
Proposed, implemented and supported remote and onsite messaging for both
Mac users in numerous offices in three states. Supported desktop publishing
Motorland magazine, including modem transmission of files to publisher,
as well as various
smaller in-house publications and CSAA's Graphics and Cartographics units.
Novell 4.x and IBM LAN server and OS/2 LAN server on Token Ring LAN for
users. Heavily involved in Reengineering planning for IS Division and Change
BRANDON SYSTEMS CORP, Foster City, USA Dec. 91 - July 92
MIS Support: Upgraded, repaired, installed and networked parts of Applied
1500-user Mac and PC LAN-WAN. Did software and hardware troubleshooting,
specializing in Mac System 7 upgrades. Some Ethernet LAN wiring and controller
WELLS FARGO, San Francisco, USA Nov. 84 - Jan. 91
Operations Analyst/Tech Writer: Wrote and updated procedures for Well's
center, including Tandem tape libraries and Macintosh peripherials. Managed
Change Control, and authored quarterly reports and proposals for the Operations
group, including downsizing Email to microcomputer LAN from mainframe terminal
systems. Trained in both Tandem and IBM systems.
|University of California Santa Barbara, BA degree in Law & Society (pre-law),
3.75 GPA, Dean's List Scholar, graduated Cum Laude.
Operating Systems -
Mainframe: Tandem, IBM (3270 & AS 400), ICL (English 3270-like system)
Servers: Novell 3.12 & 4, limited UNIX firewall systems, Shiva & Gator modem servers
Microcomputers: MacintoshOS, WIN XP and Vista
LAN/WAN: Ethernet, Token Ring, TCP/IP, IPX, IBM LanManager, HTML
Win XP & MacOS: Microsoft Office and Explorer, Netscape, Adobe Acrobat, various
email packages including MS Outlook and Entourage, cc:Mail, Eudora Pro, and QuickMail.
MacOS specific: Adobe PageMaker, Illustrator, Photoshop, PageMill, Retrospect Remote,
Timbuktu Pro, HyperCard, Claris Emailer and FileMaker Pro, Quicken, and many
IBM portables, NCR microchannel PCs, all Macintosh computers including PCI-bus models,
most current Compaq desktop, portables and mid-size servers. Also most Apple and
HP laser printers and scanners, including current color printers.
Managerial Skills -
Demonstrated ability to manage technicians and analysts effectively. Just completed
development of WAN systems involving hiring, training and managing of remote and
off-hour international staff in England, France, Ireland, New Zealand and Australia.
Knowledgeable in Website development and Internet systems, including working with
senior management to meet both corporate Marketing goals and still keep systems security
and IS deliveries under control. Dealt with various ISP's to set up domain and ISDN
links to WAN.
Skilled in various email products including MS Outlook and Entourage, QuickMail, and cc:Mail. Completed
complete migration on international WAN from MS Mail to QuickMail, including
negotiations with all management teams, design and delivery of in-house training, and
reasonable firewall requirements.
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